Complaints

Last updated: 15 October 2026

We want every job to go well. If you are not happy with our service, we want to hear about it so that we can put it right and learn from it.

How to complain

Tell us what happened as soon as you can, by phone or WhatsApp on 07311 391012, through the quote form on our contact page, or by post to 3 Felton Close, Borehamwood, Hertfordshire WD6 4LF. Please give us:

• your name and a phone number we can reach you on;

• the date, the place and the vehicle involved;

• what went wrong and what you would like us to do about it.

What happens next

• We will acknowledge your complaint promptly.

• We will look into what happened, and may ask you for more detail, for example a photo of the tyre or the work.

• We will tell you what we found and what we will do to put it right, which may include returning to redo the work.

• We will keep a record of the complaint and what we learned from it.

Your other options

Making a complaint to us does not affect your legal rights. If you are a consumer and we cannot agree a solution, you can seek advice from Citizens Advice (citizensadvice.org.uk, consumer helpline 0808 223 1133) or take the matter further through the courts.

Related information

Our Terms of Service and Privacy Policy explain how we work and how we use your information.